The aviation industry is not isolated from the effects of the digital wave. However, it is not among the first movers in the digital revolution. Instead, it is simply reacting to the new technological trends just to stay in tune to the demands and expectations of the passengers who tend to adopt and understand this digital revolution.
In the past few years, low-cost carriers have become the preferred choice for passengers. These passengers expect a total personalized experience, right from understanding the most convenient time and easy routing of their travels with a very conscious pricing approach till after they have completed their journey.
The International Air Transport Association (IATA) have ensured the use of digital technologies that will define how the aviation industry will shape up. In its report on “Future of the Airline Industry 2035.” It identifies the role of cybersecurity, robotics and automation, 3D printing, new manufacturing that will mould the Airline industry.
New techniques like, VR/AR, IoT, Big Data, Alternative Fuels and Energy Sources, better Aircraft Design techniques etc.., will play a huge part in the future of the aviation sector.
How will the aviation sector look like in the coming years?
1. Artificial Intelligence
To generate and deliver the maximum customer satisfaction and travel experience AI is being used. Artificial Intelligence is scaling the digital interactions between airlines and passengers. AI and ML applied on the social sentiment of the passengers is helping airline industry to curate their services as per the needs of the passengers.
2. Big Data
The shift towards democratization of data is empowering the sector to take strategic decisions backed by facts. Along with AI and ML, big data analytics is helping the industry to forecast consumer behaviour in order to fine tune their business outcomes with a more profound strategy. Big Data Analytics coupled with data mining techniques the Aviation Industry has a high chance of experiencing success.
As machines are becoming smarter with the latest advancements in technology, pilotless planes can soon become a reality. Even today, planes complete the major part of the flight on the auto-pilot mode, with manual pilots taking over control only during the time of take-off and landing. The unpredictable nature of machines makes them unreliable during an emergency, thus, requiring a human pilot to man the plane and complete the flight safely.
4. Workforce and Skills
Although we are moving towards the future of advanced planes and automated flights, it is not possible to successfully realize the vision without bridging the existing skill gap in the present workforce. From pilots, employees, and engineers to air-traffic controllers and safety inspectors, everyone needs to upskill their capabilities in order to stay relevant and competent in the upcoming digital future of aviation.
Biometric technologies such as facial recognition, fingerprint authentication, and retinal scanning will become the default way of verification. With the integration of biometric systems for border control, airport check-ins, on-boarding, migration formalities, the entire verification process will soon become paperless. Biometrics will help in baggage claim process and at the same time allow real-time track of their luggage.
6. In-flight connectivity
The world is increasingly getting interconnected and connectivity is becoming a business necessity. The airline passengers will expect even in-flight connectivity in the coming days, getting rid of the need to disconnect phones in the air. In flight Wi Fi is another service that will bring a greater impetus to customer satisfaction amongst passengers. Recently, Delta airlines took the initiative to provide Wi-Fi in all its domestic and international flights to let passengers experience an entertaining flight journey.
In order to ensure a successful adoption and implementation, extensive and meticulous testing is critical. The greater sprawl of technology also brings along newer threats in the scope of cybersecurity and user privacy. To avoid getting attacked by such threats and vulnerabilities, it is essential that the industry players take a proactive approach and integrate a robust testing plan within their plan for future.
Lorhan’s Airline CoE is backed by experienced personnel having deep-domain knowledge in understanding advanced Airline IT Solutions that include Revenue Accounting, Ticket booking, Mobile Apps for multiple platforms. Testing process and phases vary by development methodologies. Lorhan has a process that can be customized as per the requirements, irrespective of the methodology being used.
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